Evitech Pty Ltd (“Evitech”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and interact with our services online.
1. Information We Collect
- Full name
- Email address
- Phone number
- Address
- Company name (if applicable)
- Energy usage or home assessment information
- Pages visited and browing activity
- Any other information voluntarily provided by you
2. How We Collect Information
We collect information in the following ways:
- When you fill out forms on our website (e.g., contact, quote, or subscription forms)
- When you communicate with us via email, phone, or live chat
- When you visit our website (via cookies, analytics tools, etc.)
- From social media interactions or online advertising campaigns
3. Use of Your Information
We use the collected information to:
- Provide you with information, products, or services you request
- Respond to your inquiries and provide customer support
- Process bookings, assessments, and service delivery
- Send marketing communications (only with your consent)
- Improve our website functionality and user experience
- Meet legal and regulatory obligations
4. Disclosure of Your Information
We may share your personal information with:
- Internal staff and technical support teams
- Certified installers, contractors, and manufacturers for service delivery
- Regulatory bodies where required (e.g., for VEU program compliance)
- Third-party service providers (e.g., CRM platforms, email services)
- Legal authorities when required by law
We never sell or rent your personal information.
5. Cookies and Tracking Technologies
Our website uses cookies and third-party tracking tools (e.g., Google Analytics, Facebook Pixel) to:
- Understand user behavior and site usage
- Improve site performance and marketing effectiveness
- Personalize your experience
You can manage or disable cookies in your browser settings.
6. Data Security
We take reasonable steps to protect your personal information, including secure data storage, encryption, and access controls. However, no data transmission over the internet can be guaranteed to be 100% secure.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing at any time
- Request a copy of the information we hold about you
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Dispute Resolution
If you have any concerns or complaints regarding how your personal information has been handled, we encourage you to contact us first so we can attempt to resolve the issue directly and promptly.
To raise a dispute, please email us at [insert privacy contact email] with the subject line: Privacy Complaint – Attention Privacy Officer. We will respond to your complaint within a reasonable timeframe (usually within 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au or by calling 1300 363 992.
9. Dispute Resolution
If you have any concerns or complaints regarding how your personal information has been handled, we encourage you to contact us first so we can attempt to resolve the issue directly and promptly.
To raise a dispute, please email us at [insert privacy contact email] with the subject line: Privacy Complaint – Attention Privacy Officer. We will respond to your complaint within a reasonable timeframe (usually within 30 days).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au or by calling 1300 363 992.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted above.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
Evitech Pty Ltd
Email: enquiries@evitech.com.au
Phone: 1300 137 974
Website: evitech.com.au
